Professional Experience

 

Contract User Experience Design / Interaction Design Oct 2011 – Present

Play.com  (Apr 2012 – present)

Evaluation of current flows in user journeys across key Play.com pages. Model new journeys for company initiatives, wireframe and communicate ideas across the wider business.

    • Evaluation and modeling of User Journeys
    • Low-fidelity concepts of recommendations
    • High Fidelity prototypes of user journey (Fireworks)
    • Competitor benchmarking
    • Engage with the businesses senior stakeholders

BT  (Feb-Apr 2012)

Consolidate existing sales processes into a web-based application. Assisting in the sale of global commercial products. Sole UX Designer in 20 + strong Agile Development Team, responsible for providing scope led solutions across sprints and release cycles.

    • Evaluation and modeling of User Journeys
    • Front end UI / Interaction Design
    • HTML, CSS, jQuery
    • Agile UX / Scrum
    • Low fidelity concepts of recommendations

House of Fraser (14-29 Nov)

Hired for a short-term contract to evaluate and make recommendations for the improvement of the Shopping Basket. Define user journeys, interaction models, low fidelity sketches, wireframe and prototype to establish recommendations for the improvement of the checkout process.

    • Evaluation of Shopping Basket User Journeys
    • Creation of interaction models for specific journeys
    • Low-fidelity concepts of recommendations
    • High Fidelity prototypes of user journeys
    • Engage with the businesses senior stakeholders

Senior Web Designer / Senior Interaction Designer

Thomas Cook (June – October 2011)

Work within a team environment, interacting with Directors, Product Managers & Programmers to create UX solutions to meet business requirements and that are feasible within the system architecture.

    • Project Lead on UX design. Tasked with the delivery of key business drivers for peak season.
    • Concept Design and low fidelity prototyping.
    • Information Architecture.
    • High Fidelity wireframes / prototyping using Axure.
    • User interface specification and requirements (CSS, markup requirement)
    • Visual Design solutions for user interfaces

Contract UX / UI Designer

Ticket.com (Feb-April 2011)

    • Analysis of user testing for translation into product design
    • Collaboration with Product Director, MD and Senior development engineers
    • Develop product wireframes based on business requirements
    • Advise on best practice for UX / UI
    • Translate business requirements and wireframes into a working product for launch
    • Establish the look and feel of the product

Contract Web Designer

The Dixons Group (June 2010 – Feb 2011)

    • Design landing pages for suppliers (Sony, Panasonic etc) and related banners
    • Email marketing newsletters
    • Integrate supplier landing pages into CMS
    • Develop new features and pages as per business requirements
    • Advise on Multi Variant platforms and statistical analysis
    • Advising on Ecommerce best practice

Senior Web Designer – (Booking.com)

Booking.com frontend website (December 2008 – February 2010)

eCommerce – hotel reservations. Site ranked 475 worldwide (alexa.com). 1.5 million visitors per day.
As part of the front-end team of 5 designers and 8 developers (et al), my position entails identifying areas of improvement and/or potential user problems to give the customer the best possible experience and maximize revenue for the company.

    • Work within a Perl HTML::TEMPLATE environment
    • Concept design solutions and hand-code directly into the application templates, ensuring multiple browser support and to web standards
    • Multi variant testing of new features across the website
    • Analyze and Report new features
    • CVS checkout of code to front-end servers, ensuring the minimum amount of downtime
    • Manage projects from conception to completion

Senior Web Designer – (Booking.com)

Activehotels.com frontend website (December 2005 – February 2008)

As part of Research and Development, this position involved evaluating processes to improve usability and conversion across the activehotels.com platform (consumer and affiliate sites)

    • Work within a Java (J2EE) based environment
    • Co-ordinate Usability session’s to gauge a view of customer comments and feedback
    • A/B testing frame-work. Constantly test ‘new versus old’ for best possible conversion
    • Manage and co-ordinate weekly Email marketing campaigns for a list of over 700,000

Ilex Press ltd: Web Designer / Master (March 2004 – December 2005)

    • Managing the design of the company’s websites
    • Migration to CMS for better title management and revenue

032 Design: Print / New Media Designer (Feb 2003 – March 2004)

    • Design POS material across multiple media for Greene King within Brand guidelines.
    • Project Management & experience with Information Architecture
    • CD-ROM design & build of digital brand guidelines for all major Greene King beers.

Freelance Designer (Feb 2002 – Feb 2003)

In addition to design-based projects, during 2002-2003 I lectured at Croydon College. Teaching BA (Hons) Photomedia to first year students and held Photography workshops and Technical Studies modules for other BA courses such as Fashion. Additionally I taught Multimedia applications (PhotoShop, DreamWeaver, etc) to BA students, across years 1-3 and all art based courses.

The New Media Works: Interactive Designer (June 2000 – Feb 2002)

Working within a small team environment meant I was able to gain invaluable experience in a variety of areas, including client facing, managing projects & project planning. Our workload consisted of Web, CD-ROM and video graphics.


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